Last week I started my day at 4:30am to join JJ Food Service’s top driver on the road, to learn the secret of excellent service.
The man – Rafal Blangiewicz – was a machine! He’s been working at JJ for seven years and by the end of our eight-hour day, he had unloaded 10 pallets across 15 customer drops without even breaking a sweat.
One order included 75 cases of soft drinks and booze – he dispatched the lot in minutes! He lifted 20-litre barrels of vegetable oil two at a time; I couldn’t even budge one.
By the end of the day, I was referring to Rafal as ‘The Terminator’ of our channel – he fired through the customer ‘hit list’ like a man on a mission – never slowing down or tiring.
He had a systematic approach to everything – triple-checking stock in the blink of an eye and was gifted with a mathematical precision for stacking trolleys.
By the end of a hard day, Rafal still managed to maintain his sense of humour – which proved to be one of the reasons he’s so popular with JJ’s customers.
When I asked him how he maintains such high spirits, he told me: “If you’ve got two arms, two legs and one head – what’s there not to be happy about?”
Find out what we learnt on the road with JJ Food Service’s Rafal in Better Wholesaling July.
If you’re not getting your free copy of Better Wholesaling and would like to, please email: elit.rowland@newtrade.co.uk
Image caption: The science of stacking – Rafal’s got it down
